Using a French virtual number is essential for building customer loyalty. Conversational marketing, in particular, is a vital process for maintaining a genuine relationship with your customers.

At Octopush, we understand this, and our goal is to help our users get as close as possible to their loyal customers. This is why we offer a communication service based on SMS via virtual numbers. A service that provides numerous benefits that businesses in France will be delighted to take advantage of.

In any case, the question addressed in this guide is: how can you build customer loyalty using French mobile telephony? Find out right now in this comprehensive guide on the subject.

But first, what exactly is a French virtual number?

Conventionally, a virtual number is a mobile phone number that is not directly associated with a single physical phone line. Instead, this mobile number is hosted in the cloud, allowing calls or SMS to be redirected to one or more existing lines. This transfer can be made to a mobile, a landline, or even a computer or tablet via an application like Skype, for example. All of this requires only one thing: an internet connection.

The advantage of using a virtual phone number is that you can choose the country it is associated with. When we talk about a French virtual number, we are referring to a virtual number based in France.

However, it should be noted that using virtual numbers allows you to choose the origin of your messages. Do you want to send an SMS via a British number? You can choose the United Kingdom as your location. The same applies to other European countries and certain nations like Canada or the US.

In a sense, the primary function of virtual numbers is this ability to redirect calls to one or more existing lines, but that is not all. In reality, the features offered by virtual numbers vary depending on the provider. And, as it happens, Octopush’s offering is quite different.

Why choose a French virtual number from Octopush?

At Octopush, we focus exclusively on conversational messaging services. In other words, our users rely on our services to send SMS via virtual phone numbers for marketing purposes, including customer loyalty programs.

To streamline this conversational service, we provide our users with a specialized messaging platform. Accessible on computers and other devices, this application allows you to send direct messages to your customers' numbers. This will help you achieve a read rate close to 100%. In fact, according to recent figures, 98% of SMS messages are read, unlike messages sent via social media or the internet.

By opting for our SMS-based conversational service, we ensure perfect cohesion with your customers. Your communication with them will be much more effective and significantly smoother. Furthermore, since we apply local rates, you will be able to benefit from cost savings.

So, why hesitate?

How can you build customer loyalty using SMS via a French virtual number?

This brings us to the heart of the matter: how to build customer loyalty using Octopush's mobile SMS services? We invite you to discover 5 ideas you can put into practice.

It will then be up to you to decide which ones suit you best.

Send an SMS when your customer receives the product

One of the best times to send an SMS via a mobile phone is the day after the product is received. Your customer will certainly appreciate that you care about their satisfaction with the product. It is an excellent way for you to build a bond with your clientele.

Send a virtual message after a repeat purchase

At Octopush, we also suggest using your virtual phone number to send an SMS after a repeat purchase. The idea here is to identify customers who have a genuine interest in your products. A customer who makes a repeat purchase is a customer who remembers you, and therefore, a customer ready to be even further engaged.

For example, you might consider sending a promo code to a customer who has purchased more than once within a week.

Inform your customers of special promotions via a virtual SMS number

Otherwise, to attract as many customers as possible, there is nothing better than special promotions. Customers love them. So, to build loyalty, it is one of the best options.

To ensure you reach all your customers, consider using SMS via an Octopush French virtual number. A service that will allow you to save money thanks to local pricing, while also helping you build a genuine relationship with your clientele.

Recover abandoned carts via SMS using a French virtual number

Furthermore, be aware that using a virtual number can also help you directly contact customers who have abandoned their carts. With good conversational service for these types of customers, you can easily win some of them back. Yet another good reason to use Octopush and its SMS at local prices.

Re-engage your inactive customers via a virtual number

Finally, to shake up inactive customers, SMS via an Octopush virtual phone number can also be useful. Ultimately, it all depends on you and your priorities. In any case, remember that everything can be solved with good communication. And that is exactly what our SMS via virtual numbers offers.